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DAU (Daily Active Users)

Quick Definition

DAU is the count of unique users active on a product or website each day.

In context

Standard engagement metric for apps and content publishers. The DAU/MAU ratio (stickiness) indicates how engaged the user base is.

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Related terms

NPS (Net Promoter Score)

NPS is a customer satisfaction metric (0–10 scale) measuring how likely customers are to recommend your business.

CES (Customer Effort Score)

CES measures how much effort customers had to expend to complete a task — easier experiences correlate with stronger loyalty.

CRM (Customer Relationship Management)

A CRM is software that manages customer and prospect relationships — contacts, deals, communications, sales pipeline.

North Star Metric

A North Star Metric is the single metric a company chooses as its primary indicator of customer-value delivery — used to align all teams around a shared goal.

D2C (Direct-to-Consumer)

D2C refers to brands that sell directly to consumers without traditional retail intermediaries.

SEO vs SEM

SEO is unpaid (organic) search optimization; SEM technically includes both paid and organic but in common usage often refers to paid search specifically.

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