Free customer-experience tool
NPS Calculator
Net Promoter Score = % Promoters (9–10) − % Detractors (0–6). Enter your counts to get an instant score.
Net Promoter Score
34
Good
Based on 350 responses
Promoters: 51.4%
Passives: 31.4%
Detractors: 17.1%
NPS benchmarks
- Above 70: world-class (Apple, Costco)
- 50–70: excellent — strong word-of-mouth growth
- 30–50: good — average for B2B SaaS
- 0–30: acceptable but room to improve
- Below 0: more detractors than promoters — investigate urgently