Why brand bidding pays for itself
Competitors bidding on your brand name capture 5–25% of branded clicks even when your organic result is #1. Bidding on your own brand denies that traffic and the CPCs are usually a small fraction of generic CPCs. The defense ROI is consistently higher than most SEOs expect.
If a competitor is using your trademarked brand name in their ad text (not just as a keyword), file a trademark complaint — Google enforces this under their Ads policy.
The Glassdoor/Trustpilot problem
Third-party review platforms frequently rank in the top 5 for branded queries and can deter customers as well as candidates. Claim each listing, respond to reviews professionally and consistently, and treat platform management as ongoing SEO work — not just HR or customer service work.